Widerrufsrecht

Returns & Refunds Policy

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

To start a return, please contact us at info@knauxbullion.com.

Returns should be sent to:

Knaux Bullion Ltd
4 Warwick Street
Wolverhampton
WV1 3SD
United Kingdom

Please note:

• Customers are responsible for return shipping costs
• We do not charge a restocking fee
• Items returned without first contacting us may not be accepted

If your return is approved, we will provide instructions on how and where to send your item.

Damaged or Incorrect Items

Please inspect your order upon arrival and contact us immediately if:

• Your item arrives damaged
• You receive the wrong item
• Your order is defective

We will review the issue and work to resolve it as quickly as possible.

Non-Returnable Items

We cannot accept returns for:

• Custom or personalised products
• Gift cards

Please contact us if you are unsure whether your item is eligible for return.

Exchanges

If you would like a different item, the quickest option is to return your original purchase and place a new order once your return has been approved.

European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days for any reason and without justification.

Items must still be unused, in their original condition and packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Please note that banks and payment providers may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@knauxbullion.com.