Widerrufsrecht
Returns & Refunds Policy
We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, in its original condition and packaging, and accompanied by proof of purchase.
To start a return, please contact us at info@knauxbullion.com.
Returns should be sent to:
Knaux Bullion Ltd
4 Warwick Street
Wolverhampton
WV1 3SD
United Kingdom
Please note:
- Customers are responsible for return shipping costs
- We do not charge a restocking fee
- Items returned without first contacting us may not be accepted
If your return is approved, we will provide instructions on how and where to send your item.
Damaged or Incorrect Items
Please inspect your order upon arrival and contact us immediately if:
- Your item arrives damaged
- You receive the wrong item
- Your order is defective
We will review the issue and work to resolve it as quickly as possible.
Non-Returnable Items
We cannot accept returns for:
- Custom or personalised products
- Gift cards
Please contact us if you are unsure whether your item is eligible for return.
Exchanges
If you would like a different item, the quickest option is to return your original purchase and place a new order once your return has been approved.
European Union 14-Day Cooling Off Period
If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days for any reason and without justification.
Items must still be unused, in their original condition and packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days. Please note that banks and payment providers may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@knauxbullion.com.